Shipping + Click and Collect

CHRISTMAS ORDERS

For gifts and orders you're hoping to receive in time for Christmas, we recommend placing your order by the following dates.

Destination  Standard Post Express Post
VIC, NSW, QLD, SA, TAS & ACT 15th of December 19th of December
WA 13th of December 18th of December
NT 12th of December 18th of December
New Zealand 5th of December 11th of December


These dates are based on advice from Australia Post and may be subject to change based on network traffic.  Please note these dates are for metropolitan areas, allow extra time for regional deliveries.

AUSTRALIAN ORDERS

FREE SHIPPING on all orders over $150 AUD to Australia and New Zealand. 

NEW SAME DAY Shipping now available to Melbourne metro for $25.

We use Express and Standard Delivery options via Australia Post.

We offer a free standard delivery service to all Australian customers that spend over $150 AUD in one order, orders are dispatched the next business day*.

Once dispatched, you can use your tracking number to view updates on your order's progress.

During peak times, e.g. during online outlet, orders may be subject to an additional delay or 1-2 days

Location Service Time Cost
Australia
Standard
2~6 Business Days 		$10 or Free* for orders over $150
Australia
Express
1~3 Business Days 		$15

 

We use Australia Post for the majority of our Australian orders. You can keep up-to-date with the latest news on mailing services from Australia Post, like possible delays or disruptions, here.

*Orders dispatching from our Paddington store do not ship on Mondays.

CLICK AND COLLECT

Alongside delivery options at the checkout, you’ll also be shown a list of stores where you can pick up your order. 
Simply select your preferred store, place your order as normal, and we will email you to let you know when your order is ready for collection. 
All our orders are processed and ready for pick up within X hours. 
Want to know which stores have your product available for click and collect?
Click on the “Find in Store” button on each product page, to see which store has your chosen size in stock and ready for pick up.
For more details on click and collect - click here.


TRACKING YOUR ORDER 

Once your order has been processed, you will receive an order confirmation via email.

Once your order has been dispatched you will receive a new email/ SMS on the estimated delivery date along with your tracking details.

If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email on customercare@nique.freshdesk.com or phone (03) 9527 2136. Our customer care service is open Monday to Friday between 9:00am to 4.30pm AEST.  

 

INTERNATIONAL ORDERS

We currently ship to; 
Belgium, Canada, China, Croatia, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Macao, Mexico, New Zealand, Norway, Portugal, Singapore, The Netherlands, Sweden, Switzerland, United Kingdom, United States, South Korea. If you would like to place an order to a country not included on this list, please do contact us at customercare@nique.freshdesk.com and we will do our best to assist in getting a parcel to you.

We currently offer free shipping* on all orders to New Zealand that are $150 AUD or more in total, before shipping costs have been added. Please see our terms and conditions page for full T&Cs.

Location Service Time Cost
New Zealand Standard  5~8 Business Days $15 AUD or Free* for orders over $150 AUD
New Zealand Express 2~5 Business Days $20 AUD or $15 for orders over $150 AUD
International Standard 6~15 Business Days $25 AUD

 

Please be aware that your local customs office may hold your delivery for a period of time which is out of our control. Your customs office may also bill you (import tax & duties) depending on the total value of the goods, the receiver is responsible for this payment. Please contact your local customs office for more information

The Nique online store services all corners of the globe, we will send out your parcel via DHL ecommerce or Australia Post International. Air mail is the standard international delivery, with signature required upon delivery.

Please provide up-to-date contact information so our delivery providers can reach you if they are unable to deliver your parcel.

 

INCLUDING TRADITIONAL PLACE NAMES IN ADDRESSES

If you live in Australia or are sending something back to us in Australia, you can include the Traditional Place Name in the address. 

When ordering online, you can put your area's Traditional Place Name in the ‘Company’ line. 

When sending something to us at the Balaclava (Bunurong) head office, please put our Traditional Place Name, Bunurong, before the rest of our address.

For example, when sending returns to our Head Office: 

Nique Online Returns, Wurundjuri Land, 110 Highett St, Richmond, 3121 VIC, Australia.

You can visit your Local Aboriginal Land Council's website or the AIATSIS Map to find your area's Traditional Place Name.

For more information please read Australia Post's Guidelines on including Traditional Place Names on their ‘Addressing Page’.