FAQs

Products & Purchases

Where can I find more information regarding care instructions?
Care instructions are generally located in the inside seam of the wearers left. Please read more on knitwear and denim care instructions here.

What payment options do you offer online?
We currently offer payment via Afterpay, PayPal and major credit card options.


What is your refunds policy?

We are happy to offer you an exchange (instore only), store credit (instore only) or refund for change of mind on full priced merchandise* (excludes sale product). The following time-frames and conditions apply:

  • In-store: 14 days from date of purchase.
  • Online: 14 days from date of delivery received.
  • Original proof of purchase must be accompanied with the returned merchandise (bank statement will not be accepted).
  • The merchandise is unworn, unwashed, unused and in its original saleable condition with all tags intact
  • *Purchases made online using AfterPay cannot be returned or exchanged instore.

What if the size is incorrect, can it be exchanged?

You can exchange garments purchased both instore or online instore but you can't exchange products online. 

Shipping Information

Do you ship internationally?
Yes, we do, our international carrier is TNT. All international orders have a flat rate of $30.00 AUD

The Nique online store services all corners of the globe, we will send out the goods via TNT international services. Air mail is the standard international delivery, with signature required upon delivery. Please provide up to date contact information so TNT can reach you if they are unable to deliver your parcel. Please be aware that your local customs office may hold your delivery for a period of time which is out of our control. Your customs office may also bill you (import tax & duties) depending on the total value of the goods, the receiver is responsible for this payment. Please contact your local customs office for more information.

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