Shipping & Returns

Australian Orders

We offer a free delivery service to all Australian customers that spend over $100*, the orders will be sent via an Auspost Express Satchel, this is an overnight delivery to all major hubs, please include in comments field or email kayle@nique.com.au if you have any special requirements. Please allow 2-3 working days for the delivery of an order (please allow an extra day or two for regional areas).

International Orders

The Nique online store services all corners of the globe, we will send out the goods via TNT international services. Air mail is the standard international delivery, with signature required upon delivery.

Please provide up to date contact information so TNT can reach you if they are unable to delivery your parcel.

Please be aware that your local customs office may hold your delivery for a period of time which is out of our control. Your customs office may also bill you (import tax & duties) depending on the total value of the goods, the receiver is responsible for this payment. Please contact your local customs office for more information.

Location Service Time Cost
Australia Standard 2~4 Days Free*
International Standard 3~10 Days $30aud

CHRISTMAS SHIPPING

Please get all AUS orders in before the 22nd of December for to avoid any delay or dissapointment.
Orders placed on the 24th - 28th : Expect deliveries on the 29th-30th December.
Orders placed on the 30th-3rd : Expect deliveries from the 4th onwards.

Postage and Handling

We offer a free delivery service to all Australian customers, the orders will be sent via an Auspost Express Satchel, this is an overnight delivery to all major hubs, Customers will be supplied a tracking number once the order has been sent. Customers can track this through Australian Post. please include in comments field or email esales@nique.com.au if you have any special requirements. Please allow 1-2 working days for the delivery of an order (please allow an extra day or two for regional areas).

The Nique online store services all corners of the globe, we will send out the goods via TNT. Air mail is the standard international delivery, with 1-2 week delivery time, with tracking and signature required upon delivery. International orders are subject to a flat rate of $30.00 AUD shipping per order.

Payments

Nique is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, we store the personal information you provide on computer serves with limited access that are located in controlled facilities. Additionally, when we transmit sensitive personal information (such as credit card number) over the Internet, we protect it through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Payment. We are currently only taking payments from VISA and MASTERCARD. We accept secure payments online with SecurePay.

Exchange / Refunds Policy

If for any reason you need to return your product for an exchange, we will happily exchange your product for another item of equal value or different size within 2 week of receiving the item, please email kayle@nique.com.au with your request and await our confirmation for return. Please make sure the item is unwashed/unworn and in new condition and please include a copy of your invoice or receipt with the item.

If you would like to return your new product for a full refund, please email kayle@nique.com.au and await our confirmation. The return of any product will be at the customer's expense, and must be within 2 weeks of receipt by the customer, please make sure the product is unwashed and unworn and include a copy of the invoice or receipt with the item.

Our return address is 38 William Street, Balaclava, 3183 Vic, Australia. Head office Phone Number 0394298061.

*ONLINE WAREHOUSE SALE

Please allow for 3-6 days shipping with any order during our Online Warehouse Sale.  All orders will still be sent out with Express Post but due to the high demand please allow for a couple of extra days to get your order out.