LAST UPDATED: 11/06/20

During this time of uncertainty, the safety and well-being of our customers, people and partners is our number one priority. We have a dedicated and highly-experienced team closely monitoring the latest advice from the World Health Organisation (WHO), along with local and national Government bodies, to ensure we stay up-to-date and adapt our working practices as circumstances and directives change.

We are operating online for the foreseeable future and in our Newtown and Fitzroy stores; and we will be sharing more stories and content across all our online channels as we try to stay connected with you - our customers and friends. We’re a small business with a team of passionate individuals; the art and beauty we see in the world is helping to keep us positive at a time when it is sometimes hard to do that - we hope that the content we share does the same for you too.

We also want to keep you informed during this time, so that if you choose to shop with us you have all the information you need, so below is an update from us on the service changes that are being implemented as the world evolves.

We will keep this page updated as new information is made available.

DELIVERY

We are working closely with our delivery partners to ensure parcels arrive in the safest way possible. This includes ensuring drivers have access to hand sanitiser, the use of protective gloves and are adhering to hygiene precautions as advised by local government and health authorities.
Our delivery partners will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.

At the moment we are being advised that there are some delivery delays within Australia, with an increase to online shopping and queues on roads as a result of border closures. We are also seeing delays to international parcels. To keep up-to-date with news from Australia Post regarding courier services, see below.
Find out more
PACKAGES

Your orders are safe: our Fulfillment Warehouse are being cleaned more frequently and rigorously. We are following advice from the World Health Organisation and local health authorities; all our packaging staff have increased access to hand sanitisers, along with personal protective equipment where required and relevant.
 
RETURNS

 

We have extended our usual returns period to 30 days (previously 14 days).

You can return online purchases to via post or pop into the stores which are currently open - click here to get the latest information on which stores have reopened. 

You can return your store purchases to us via post if this is easier for you. 

You can find details on how to return to us  here - Click for more info

STORES

Our Newtown store is now open 7 days a week and our Fitzroy store is open Thursday to Sunday with Limited opening hours. We also have a showroom at our Balaclava Head Office who can assist you with one-to-one appointments, as well as returns and exchanges. For more details about our locations and opening hours, click here 

LOOKING AFTER OUR STAFF

We have a number of extra ways we’re supporting our teams during this time. This includes all our staff members who can complete their job offsite are working from home, and we have implemented a split team working arrangement for all of our people whose role requires them to work in a store or a warehouse.

 

CUSTOMER SERVICE

 

For any specific questions not answered here, our dedicated Customer Service Team is here for you.
Contact us 

Take care, keep well and stay in contact.

Nique
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