CHRISTMAS ORDERS

For gifts and orders you're hoping to receive in time for Christmas, we recommend placing your order by the following dates.

These dates are based on advice from Australia Post and may be subject to change based on network traffic.  Please note these dates are for metropolitan areas, allow extra time for regional deliveries.

AUSTRALIAN ORDERS

FREE SHIPPING on all orders over $150 AUD to Australia and New Zealand. 

NEW SAME DAY Shipping now available to Melbourne metro for $25.

We use Express and Standard Delivery options via Australia Post.

We offer a free standard delivery service to all Australian customers that spend over $150 AUD in one order, orders are dispatched the next business day*.

Once dispatched, you can use your tracking number to view updates on your order's progress.

During peak times, e.g. during online outlet, orders may be subject to an additional delay or 1-2 days

We use Australia Post for the majority of our Australian orders. You can keep up-to-date with the latest news on mailing services from Australia Post, like possible delays or disruptions, here.

*Orders dispatching from our Paddington store do not ship on Mondays.

CLICK AND COLLECT

TRACKING YOUR ORDER 

Once your order has been processed, you will receive an order confirmation via email.

Once your order has been dispatched you will receive a new email/ SMS on the estimated delivery date along with your tracking details.

If you have any questions or concerns regarding your order please do not hesitate to contact our customer care via email on customercare@nique.freshdesk.com or phone (03) 9527 2136. Our customer care service is open Monday to Friday between 9:00am to 4.30pm AEST.  

INTERNATIONAL ORDERS

We currently ship to; 
Belgium, Canada, China, Croatia, Denmark, Finland, France, Germany, Hong Kong, Hungary, Iceland, Ireland, Italy, Japan, Macao, Mexico, New Zealand, Norway, Portugal, Singapore, The Netherlands, Sweden, Switzerland, United Kingdom, United States, South Korea. If you would like to place an order to a country not included on this list, please do contact us at customercare@nique.freshdesk.com and we will do our best to assist in getting a parcel to you.

We currently offer free shipping* on all orders to New Zealand that are $150 AUD or more in total, before shipping costs have been added. Please see our terms and conditions page for full T&Cs.

Please be aware that your local customs office may hold your delivery for a period of time which is out of our control. Your customs office may also bill you (import tax & duties) depending on the total value of the goods, the receiver is responsible for this payment. Please contact your local customs office for more information

The Nique online store services all corners of the globe, we will send out your parcel via DHL ecommerce or Australia Post International. Air mail is the standard international delivery, with signature required upon delivery.

Please provide up-to-date contact information so our delivery providers can reach you if they are unable to deliver your parcel.

INCLUDING TRADITIONAL PLACE NAMES IN ADDRESSES

If you live in Australia or are sending something back to us in Australia, you can include the Traditional Place Name in the address. 

When ordering online, you can put your area's Traditional Place Name in the ‘Company’ line. 

When sending something to us at the Balaclava (Bunurong) head office, please put our Traditional Place Name, Bunurong, before the rest of our address.

For example, when sending returns to our Head Office: 

Nique Online Returns, Wurundjuri Land, 110 Highett St, Richmond, 3121 VIC, Australia.

You can visit your Local Aboriginal Land Council's website or the AIATSIS Map to find your area's Traditional Place Name.

For more information please read Australia Post's Guidelines on including Traditional Place Names on their ‘Addressing Page’.

Online Returns Policy

FREE EXCHANGES

For a limited time we are offering FREE EXCHANGES, to help ensure you are confident in your investment in a minimal and effortlessly stylish wardrobe.

• Email customercare@nique.freshdesk.com with your order number and requested exchange to receive this limited offer. 
• Applies to first exchanges on full price styles only.
• Applies to orders within Australia only.
• Limited time only offer starts 1st September 2023 to Midnight 14th September 2023.
• We can't offer a refund on an exchange but are happy to provide a credit note.

FULL PRICED ITEMS

Items that have been purchased at full price or by pre-order are eligible for a refund or store credit when returned to us within 14 days of purchase. For online orders, the delivery date is the start of the 14-day period. 

Please note that we are unable to refund or credit the cost of shipping for the return. 

PROMOTION AND SALE ITEMS

Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout ( e.g. VIP Sale Previews, Boxing Day, Black Friday, Seasonal Promotions ) are eligible for a store credit that can be used both online and in-store. Please note that we are unable to refund or credit the cost of shipping. Store credit is valid for 12 months from the date of issue. 

We do not offer refunds on any Sale items purchased online unless deemed faulty. 

FINAL SALE ITEMS

All products marked as Final Sale have a strict no returns, exchanges or refunds policy, unless the item is deemed as faulty.

FAULTY RETURNS

We do our best to ensure all product purchased is in great condition. In the unlikely event that you purchase something faulty, we apologise for the inconvenience. So we are able to best assist you please email your order number, photos and a description to our customer care team at customercare@nique.freshdesk.com.

Within 3 months of purchase, minor faults will be repaired by us at no cost to the customer where possible. We are unable to review any worn or used items via email or phone. All items must be physically returned either via mail or in person in-store, to be processed. 

We strive to be as responsible as we can in our production and business practice. In order to stay aligned with this value, we repair faulty items where possible to reduce waste and the requirement for new materials. Additionally, we produce only a small quantity of each style, and in certain cases cannot replace the item, and want to ensure you are happy and can keep your purchase.

CONDITIONS OF RETURN

Please ensure the below conditions are met, before submitting your return request:
• The item/s are in their original condition: Unworn, not altered and/or washed.
• All tags are still attached and intact.
• Your order is returned to us within 14 days from your delivery date or in-store purchase date.

Any items that do not meet these criteria will not be valid for any return. Any items returned to Nique that are not valid will be returned at the customers' expense.

Please note that Nique is unable to refund or credit the cost of shipping for the return. 

We are a small team, committed to slow and responsible fashion practices, producing small quantities of our styles and operating with the planet in mind. We place the responsibility of a considered purchase on our customers. Australia generates an estimated 2.5 million tonnes of e-waste each year and we want to be at the forefront of reducing this. We encourage you to reuse the packaging you receive your order in to reduce the costs for you and in order to recycle.

We encourage you to consider your online purchase and review the imagery and description of our garments online. We do our best to ensure that these details are clear and accurate at all times. Our store and customer service teams are happy to help you in relation to the size and styling of the garments if you want to talk to us before you make a purchase decision. Please feel free to call a store or email customer care with queries at customercare@nique.freshdesk.com

HOW TO LODGE A RETURN 

Firstly, please ensure that your items meet the requirements of our Returns Policy.

Nique offers three easy ways to lodge a return.

• Return or exchange items in-person at your local Nique store. This is free of charge. 
  
  
• Manually lodge a return by following the below steps and posting it back to us.
• Complete THIS returns form.
• Pack the completed form and receipt with the item(s) you would like to return.
• Send the item(s) back to
  Nique Returns, Wurundjeri, Kulin Nation, 211 Brunswick St, Fitzroy, 3065, VIC, Australia.
• You will receive a confirmation from our team when the return is processed.

• Use our online portal at https://return.auspost.com.au/NIQUE and follow the steps.

Consumer Guarantee

Our returns policy does not affect your rights under the Australian Consumer Law and you have consumer guarantees that cannot be limited by us. If your product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or any reduction in value of the product (if you choose to keep it).Where an item is damaged through misuse, accident or abnormal use, the Australian Consumer Law may not apply and Nique may not provide a refund, exchange or repair. Nique will require an original proof of purchase before providing a remedy under the Australian Consumer Law.Merchandise marked as seconds or sample product must be chosen carefully as these items cannot be returned due to the fault that was identified at the time of purchase. If the seconds or sample product exhibits a fault (not related to the fault identified at the time of purchase), is not fit for purpose or is incorrectly described, it may be returned in accordance with the above consumer guarantees. If you have any questions, please do not hesitate to contact us via live chat or email to customercare@nique.freshdesk.com